Behavioral Health Updates

Independent reporting and original research on the behavioral health industry: admissions, operations, workforce, and the technology treatment centers actually run on.

Latest

If onboarding your software needs a 40-hour academy, the software is the problem

When a new admissions coordinator needs a certification course before they can do the job, that is not thoroughness. It is the vendor outsourcing its design debt to your staff's calendar. And in a field with 30 to 40% annual turnover, you pay that training tax several times a year.

Aftercare & Recovery

Why a Man in Long-Term Recovery Wrote a Book for Families

Michael J. Wilson Jr. wrote Loving Lions from both sides of addiction: as the person families were trying to save, and as the professional who now helps them. Here is why that matters.

Michael J. Wilson Jr., CIP, CFI ·
Workforce

What NAADAC Approval Means When You Choose Continuing Education

Not all CE providers are equal. NAADAC approval signals that a provider's training meets a national standard. Here is what the approval means and why it matters for your license and your practice.

Michael J. Wilson Jr., CIP, CFI ·
Revenue Cycle

Billed, allowed, collected: the number nobody puts on your dashboard

Your dashboard says you billed $2 million. Nobody pays billed. The numbers that matter are what payers allowed, what you actually collected against it, and what is still expected, and when. Most systems show you the big, flattering figure and hide the three that run the business.

Michael J. Wilson Jr., CIP, CFI ·
Aftercare & Recovery

Relapse isn't failure. It's a signal. Is your software still listening after discharge?

Forty to sixty percent of people treated for a substance use disorder return to use within a year, on par with hypertension and asthma. NIDA calls relapse a prompt to re-engage care, not proof of failure. Most treatment software stops paying attention at discharge, and that gap is where recovery is won or lost.

Michael J. Wilson Jr., CIP, CFI ·